提交USPS索赔:国内
如果你在美国境内寄包裹.S. that was lost, damaged, or had broken or missing pieces and it was covered by insurance, 学习如何提交“赔偿要求”." Your insurance may have been included with the USPS® 十大网堵平台或单独购买. 合资格项目包括:
- 特快专递® 物品及其他投保邮件
- 货到付款(COD)项目
- 有保险的挂号邮件®物品
(For USPS fee or postage refunds, please see 申请USPS退款:国内.)
在你的文件-下一步
USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim.
索赔决策
USPS usually sends claims decisions within 5-10 days. 你也可以检查 Claim History in your USPS.Com帐户更新.
- Claim processing times depend on whether an item is damaged or lost.
- Claims for damaged items are usually processed more quickly than lost mail claims.
- Before processing lost mail claims, USPS will first perform a 搜寻遗失邮件.
批准索赔
- Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days.
- USPS does not pay a claim higher than an item’s actual value.
Denied Claims
- 索赔可以被部分或全部拒绝.
- Your decision letter will list the reasons for the denial.
提出上诉
If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision.
First Appeal
- Submit your appeal the same way you submitted the original claim, whether online or by mail. 你可以从你的 Claim History.
- Focus your appeal on the reasons your claim was denied.
- You may submit new documentation to support your appeal.
Final Appeal
如果你的上诉被驳回, you can file a second appeal within 30 days of the date you received the appeal denial. Follow the same process for final review as for your first appeal.